Privacy Policy

Who we are

We are UKVK Ltd (trading as UK Vape Kings).
Our address is 93 Parker Drive, Leicester, LE40JP.

You can contact us by post at the above address,
by email at sales@ukvapekings.com,
or by telephone on 0116 402 8181

When you use our website

When you use our website to browse our products and services, we and third parties use a number of cookies to allow the website to function properly, collect useful information about visitors, and improve your browsing experience.

Some cookies are strictly necessary for the website to function, and we do not ask for your consent to place these.
For details on other types of cookies, please see the Cookies section below.

When you submit an enquiry via our website

When you submit an enquiry through our website, we ask for your name, contact telephone number, and email address.

We use this information to respond to your query, including providing information about our products and services. We may also follow up several times after your enquiry to ensure your satisfaction.
We process this data based on our legitimate interest in providing accurate and helpful information prior to a sale.

Your enquiry is stored and processed as an email, hosted by Google within the European Economic Area (EEA), and logged in our CRM system (also within the EEA).

We do not make any automated decisions that affect you based on this information.
Enquiry emails are kept for five years, securely archived for up to ten years, and then deleted.
CRM records are kept for five years after your last contact with us.

When you purchase a product from our website

When you purchase products online, we collect your:

  • Name

  • Billing and delivery address

  • Date of birth

  • Contact telephone number

  • Email address

  • IP (Internet Protocol) address

We use this information to complete your purchase, process and deliver your order, send receipts, and contact you about your purchase.
We record your IP address to ensure correct tax calculation as required by law.

Your information is stored on our website and in our secure cloud servers, both based in the European Union.
Your card details are securely passed to our third-party payment processor, which is certified under the EU–US Data Privacy Framework.
We do not store your credit or debit card information.

We do not make automated decisions affecting you.
Your order data is retained for an indefinite period for legal, accounting, and customer service purposes.

When you submit a website review

When you leave a review, we record your:

  • Name

  • Email address

  • IP address

We use this data to verify your review and provide genuine customer feedback for potential buyers.
Your name and review content (but not your email or IP) may be publicly displayed on our website.

We process this information based on our legitimate interest in promoting our products and services.

Your details may be shared with a third-party review system hosted within the EEA.
Your review and related data are kept as long as we market the relevant product or service. You may ask us to remove your review at any time.

Your rights as a data subject

By law, you have the right to:

  • Request what information we hold about you.

  • Ask us to correct any inaccurate information.

  • Withdraw consent at any time (where consent was given).

  • Request your data in a machine-readable format for transfer.

  • Request deletion of your personal data.

  • Ask us to restrict processing if you believe data is being used unlawfully.

  • Object to certain types of processing, including automated decision-making.

To submit a request, please contact us using the details in the Who we are section above.

Cookies

What are cookies?

Cookies are small text files stored on your computer to help us improve your browsing experience.
We may use cookies to:

  • Gather statistical information about website traffic and user behaviour

  • Enhance website functionality and performance

Cookies used by us do not personally identify you.
They collect anonymous data such as browser type, operating system, and time spent on our pages.

You can decline non-essential cookies using the pop-up banner when you visit our site.

Use of Your Information

We use the information we collect from you to provide our services and for the following purposes:

  • To supply information you request about our products or services

  • To inform you about similar or related products (only where you have consented)

  • To notify you of changes to our website, services, or policies

  • To contact you with information about goods or services similar to those you have purchased, where applicable

We will never sell or rent your personal information to third parties.

Contact

If you have any questions about how we handle your data, please contact:


UKVK Ltd (UK Vape Kings)
93 Parker Drive
Leicester
LE40JP
📧 support@ukvapekings.com
📞 0116 402 8181
🌐 https://ukvapekings.com